1. MY RESPONSIBILITIES AS YOUR COACH
1.1. During this Agreement, I (the Coach) shall:
(a) provide the Services carefully and skillfully as best I can and do my best to promote your interests;
(b) provide the Services unless prevented by illness or injury;
(c) tell you as soon as I reasonably can if I am unable to provide the Services because of illness or injury and in any event.
2. PROVIDING THE SERVICES
2.1. Appointments may be arranged up to 48 hours notice in advance. Should you give less than 48 hours you will lose the appointment and need to purchase another. Should this be an appointment as part of a ‘package’ or ‘subscription’ you will still be able to redeem any following appointments.
2.2. Your first appointment will take place on the date booked via the online system unless an alternative date has been arranged. If you have booked a package or subscription all follow up appointments will be rearranged separately.
2.3. All package appointments must be booked within 12 months of the original appointment. You may not carry these forward without extenuating circumstances and only with my agreement in writing.
2.4. If an appointment is delayed by an event outside my control, I will contact you as soon as possible to let you know and I will take steps to minimise the effect of the delay.
2.5. If, despite my reasonable efforts, we are unable to contact you we may end the Coaching Agreement.
2.6. I will contact you in advance to tell you for any reason Coaching needs to be suspended or permanently cancelled, unless the problem is urgent or an emergency. If I have to suspend the services for longer than 14 days, you will receive a refund for any used appointments already paid for.
2.7. If you are paying via instalments and your payment is more than 5 days late all services will cease.
3. YOUR RIGHTS TO CANCEL
3.1. Exercising your right to change your mind (Consumer Agreements Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a full refund for services paid for but not used, which is termed a “Cooling-Off Period”. If you ask us to commence the Services within the Cooling-Off Period, you will lose your right to a full refund if you then ask us to stop providing the Services. In this case, we will deduct for the Services you have provided before making a refund.
4. KEY TERMS OF THE COACHING AGREEMENT
4.1. Outside of the ‘Cooling Off Period’ as specified by the Consumer Agreements Regulations 2013, fees are non-refundable.
4.2. You understand that the Services are not a replacement for counselling, psychotherapy, medical or psychiatric treatment.
4.3 The results of the Service vary between customers and I do not guarantee, warrant nor represent that the Services will achieve any specific result for you.
5. CLIENT’S RESPONSIBILITIES
5.1. You assume all and sole responsibility for their actions, decisions and choices reached during and after Coaching Sessions with the myself.
5.2. You agree and understand that coaching is a relationship they have with myself and is designed to facilitate the development of personal and professional goals and develop a plan/strategy for achieving those goals.
5.3. You agree and understand that ‘coaching’ is a comprehensive process, which may involve all areas of their life including work, family, health, relationships, education, recreation and spirituality, and the you acknowledge that deciding how they manage these areas of their life is their sole responsibility.
5.4. You agree and understand that coaching and the Services provided by myself are not a substitute for professional or psychological therapy, mental health care, medical advice or attention, legal advice and/or financial advice, and that you shall seek professional advice or help if necessary.
5.5. You agree and understand that anything I say during sessions, or support in between sessions shall not be interpreted as medical, legal or financial advice.
5.6. You agree to hold myself harmless for any actions, decisions and choices reached by yourself during and after Coaching Sessions.
5.7. You shall contact emergency services or health care services if in need of medical attention, such as (but not limited to) suicidal thoughts, depression, anxiety, and any other medical conditions, and you agree that I am not responsible for diagnosing, treating or triggering medical conditions.
5.8. You represent and warrant that you, are psychologically, mentally and physically well enough to receive the Services, and that you will hold myself harmless in the event of any medical or psychological conditions being triggered or made worse as a result of receiving the Services.
5.9. By booking a coaching session and ticking the box to confirm you have read these terms, you agree to be bound to the terms of this Agreement. If you do not agree to the terms of this Coaching Agreement, you shall immediately cease usage of the Services and this website.
6. LIABILITY – PLEASE READ THIS SECTION CAREFULLY
6.1. You agree to hold myself completely harmless in the event of:
(a) any medical or psychological conditions being triggered or made worse as a result of receiving the Services;
(b) any inadvertent breach of confidentiality (in which case, You shall put in writing where you believe confidentiality has been breached);
(c) any breach of confidentiality caused by human error, computer misuse, hacking, viruses, trojans, phishing, social engineering, or disclosure under duress; and
(d) the Services not meeting the your expectations.
7. PRIVACY AND CONFIDENTIAL INFORMATION
7.1. Any information shared by the yourself shall remain confidential unless:
(a) the provision of the Services makes it necessary for me to disclose the confidential information to someone in order that they can help me to fulfil the Services (such as to third-party services including but not limited to Acuity scheduling services and Stripe finance solutions);;
(b) the law requires it to be disclosed;
(c you reveal information that would indicate they are at serious risk of harming yourself or others, in which case I may contact health care or emergency services to intervene;
7.2. You agree that I may use and share an anonymised version of Confidential Information provided by yourself during the course of the Services for the purpose of case studies, success stories, marketing, client acquisition and sales, so long as the your name and identity is not disclosed.
7.3. I will not disclose your full name or identity unless the authorised to do in writing or you leave a public review online.
8. INTELLECTUAL PROPERTY
The Parties shall retain any intellectual property created by them unless otherwise agreed in writing. Nothing in this Coaching Agreement shall grant ownership to either Party’s intellectual property.
Client shall remain non-refundable (unless otherwise mandated by statutory laws).